By: Barlow, Janelle; Moller, Claus
San Francisco, USA, Berrett-Koehler Publishers: 1996
Edition: First Edition
Seller ID: BUSGEN36
Binding: Soft Cover
Softcover, first edition, 328g, 222pgs. A "how-to" book for those who want to turn complaints into a strategic tool to increase business and customer satisfaction. Book is in good condition with pen inscription inside front cover, and mild general wear and tear, otherwise no other pre-loved markings. Photo featured is of actual book. Purchase more than 1 item and save money with combined postage. And if you can't find the title your looking for - why not ask us direct. With over 30,000 books in stock we can't list them all!!. View More...