Keyword: STRATEGIC

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Image for Complaint is a Gift, A: Using Customer Feedback as a Strategic Tool

Complaint is a Gift, A: Using Customer Feedback as a Strategic Tool

By: Barlow, Janelle; Moller, Claus

Price: $12.00

Publisher: San Francisco, USA, Berrett-Koehler Publishers: 1996

Edition: First Edition

Seller ID: BUSGEN36

ISBN: 1881052818

Condition: Good


Softcover, first edition, 328g, 222pgs. A "how-to" book for those who want to turn complaints into a strategic tool to increase business and customer satisfaction. Book is in good condition with pen inscription inside front cover, and mild general wear and tear, otherwise no other pre-loved markings. Photo featured is of actual book. Purchase more than 1 item and save money with combined postage. And if you can't find the title your looking for - why not ask us direct. With over 30,000 books in stock we can't list them all!!. View more info

Image for Art of Business, The

Art of Business, The

By: Chalak, Tal

Price: $15.00

Publisher: Malaysia, Pelanduk Publications: 1993

Edition: First Edition

Seller ID: BUSGEN21

ISBN: 967978472X

Condition: Good


Softcover, first edition, 234gms, 166 pages. Based on the strategic masterpiece The Art of War by Sun Tzu. Book is in good condition with mild general wear and tear and light to moderate page discolouration throughout, otherwise no other pre-loved markings. View more info

Image for Illustrated History of the Air Forces of World War 1 & World War 2, The

Illustrated History of the Air Forces of World War 1 & World War 2, The

By: Chant, Chris

Price: $16.00

Publisher: Secaucus, USA, Chartwell Books., Inc: 1979

Edition: First Edition

Seller ID: WARAIR31

ISBN: 0890091811

Condition: Very Good


Hardcover with white boards and pictorial dust jacket, First Edition, 1,375gms, 287 pages, illustrated endpapers. In The Illustrated History of the Air Forces of World War 1 and World War 2 the author, Chris Chant, traces the history of the world's air forces from the early days of Zeppelin attacks, heroic dogfights and the phenomenon of the aces, through the interwar years to the days of the Blitzkrieg and the strategic use of air power. Book is in very good condition with mild general wear and tear and mild page discolouration throughout. Dust Jacket is in good condition with mild shelf wear... View more info

Image for Days of Infamy: MacArthur, Roosevelt, Churchill - The Shocking Truth Revealed

Days of Infamy: MacArthur, Roosevelt, Churchill - The Shocking Truth Revealed

By: Costello, John

Price: $12.00

Publisher: New York, NY, USA, Pocket Books: 1994

Edition: First Pocket Books Hardcover Printing

Seller ID: WARTWO36

ISBN: 0671769855

Condition: Good


Hardcover with blue boards and pictorial dust jacket, first Pocket Books hardcover edition, 796gms, 448 pages, white endpapers. How world leaders and their secret deals and strategic blunders caused disasters at Pearl Harbor and the Philippines. Book is in good condition with minor general wear and tear and light page discolouration throughout. Boards and dust jacket are also in good condition with mild shelf wear, otherwise no other pre-loved markings. View more info

Image for This Present Emergency: Edinburgh, The River Forth and South-East Scotland and the Second World War

This Present Emergency: Edinburgh, The River Forth and South-East Scotland and the Second World War

By: Jefferey, Andrew

Price: $20.00

Publisher: Edinburgh, Scotland, Mainstream Publishing Company (Edinburgh) LTD: 1992

Edition: First Edition

Seller ID: WARTWO25

ISBN: 1851585060

Condition: As New


Hardcover with dark blue boards and pictorial dust jacket, First Edition, 500gms, 156 pages, red coloured endpapers. This Present Emergency also covers the strategic deception operations, undertaken to convince the Germans that the allied invasion of Norway was imminent, descriptions of military training in the area, and a study of the social changes brought about by the war. Book is in as new condition with no visible general wear and tear. Dust Jacket is in as new condition with no visible shelf wear, dust jacket is sticky taped to endpapers, otherwise no other pre-loved markings. Attached p... View more info

Image for Management Tool Kit, The: Tools and Techniques That Work

Management Tool Kit, The: Tools and Techniques That Work

By: Kermally, Sultan

Price: $25.00

Publisher: London, England, Thorogood Limited: 1999

Edition: First Edition

Seller ID: 000581

ISBN: 1854181084

Condition: Very Good


Softcover, first edition, 410gms, 216 pages. This book brings together the 47 most valuable management theories and tools in one volume, in order to help managers perform their functions quickly and effectively. The book covers: business strategy, evaluation; decision making; benchmarking; TQM; human resources; managing change; marketing; finance and time/stress. Book is in very good condition with minor general wear and tear, otherwise no other pre-loved markings. View more info

Image for Soldier's Life, A: General Sir Ian Hamilton 1853-1947

Soldier's Life, A: General Sir Ian Hamilton 1853-1947

By: Lee, John

Price: $16.00

Publisher: London, England, Pan Books: 2001

Edition: First Thus

Seller ID: BIOUK354

ISBN: 0330484001

Condition: Good


Softcover, first thus, 230gms, 292 pages. One of the most successful soldiers of his generation, lauded for his forward thinking and his strategic brilliance, Ian Hamilton is today widely regarded as the man whose ineptitude cost the Allies victory at Gallipoli. In this riveting biography, John Lee, an expert on the battles of the First World War, examines Hamilton's life and career and offers us a very different picture indeed. Book is in good condition with minor general wear and tear and moderate page discolouration/spotting throughout, otherwise no other pre-loved markings. View more info

Image for Geoffrey Regan's Book of Naval Blunders

Geoffrey Regan's Book of Naval Blunders

By: Regan, Geoffrey

Price: $15.00

Publisher: London, Great Britain, Andre Deutsch Limited: 2001

Edition: Second Printing

Seller ID: WARSEA2

ISBN: 0233999787

Condition: Fair to Good


Paperback, Second Printing, 575gms, 186 pages. The history of nautical warfare is littered with disasters, from the lunacy of captains to the bungling Admiralty, and from the misjudgements and oversights of fleet commanders and strategic planners to the incompetence of ship designers. Book is in fair to good condition with no to very little general wear and tear, there is one page that has started to become loose, otherwise no other pre-loved marks. Attached picture is of actual book. Purchase more than 1 item and save money with combined postage. And if you can't find the title you're looking... View more info